Privacy Policy

When you submit our estimate request form, we collect the information you enter. The form asks for:

• Your name, phone number, and email address
• Your ZIP code and city or service area
• The type of project you're considering
• Your desired start timeframe
• A description of your project, in your own words
• Your confirmation of the consent checkbox on the form

When you submit a request, we also store a small amount of technical information with it so we understand how people find us. This includes the page you first landed on, the referring website (if any), UTM source, medium, and campaign values, and a Google click ID (gclid) if one is present in the web address you used to reach the Site. We also record the date and time of your submission.

We use your IP address briefly to help prevent spam and abuse, for example by limiting how many requests can be sent in a short period. Your IP address is not stored with your request record.

The form does not accept file uploads, and we do not ask for payment information, Social Security numbers, or other sensitive personal information through the Site. Please don't include that kind of information in your project description.

When you first visit the Site, a cookie banner asks whether you accept optional cookies. Only if you accept do we load Google Analytics 4 and Google Ads conversion tracking. These tools use cookies to help us understand how visitors use the Site and whether our advertising is working. If you don't accept, these tools are not loaded.

You can change your choice at any time using the 'Cookie settings' link in the footer of the Site. You can also block or delete cookies through your browser settings.

Our analytics and advertising tools never receive the content of your form answers, such as your name, contact details, or project description.

We use the information we collect to:

• Respond to your estimate request
• Prepare estimates and proposals for your project
• Schedule site visits and consultations
• Communicate with you about your project
• Understand which pages and marketing channels bring people to the Site
• Protect the Site against spam, fraud, and abuse
• Keep business records and meet our legal obligations

We do not sell your personal information. We share it only as described below.

Trade partners: We coordinate projects through independent trade partners (subcontractors), such as cabinet installers, plumbers, electricians, and countertop fabricators. We may share your information with them only as needed to scope or perform the project you asked us about.

Service providers: We use a small number of companies to run the Site and our business. They process information on our behalf to provide their services to us:

• Google Sheets (part of Google Workspace), where estimate request records are stored
• Amazon Web Services (Amazon SES), which sends our email notifications and confirmation emails
• Vercel, which hosts the Site and keeps standard server logs
• Google Analytics 4 and Google Ads, only if you accept optional cookies

We may also disclose information if we believe in good faith that it's required by law, a court order, or other legal process, or that it's necessary to protect the rights, property, or safety of our customers, our business, or others. If our business is sold, merged, or reorganized, information may be transferred as part of that transaction, subject to this policy.

We may call or text the phone number you provide to respond to your request or coordinate your project. We do not use your phone number for SMS marketing campaigns. Standard message and data rates from your carrier may apply.

We keep your information for as long as we need it to respond to your inquiry, carry out any project you hire us for, and maintain reasonable business, tax, and warranty records. After that, we delete it. Our hosting and service providers may keep logs for limited periods under their own retention practices.

You can ask us to access, correct, or delete the personal information we hold about you by emailing the contact details on our Contact page. We may need to confirm your identity before acting on a request, and we may keep certain information when we're required or permitted to by law, for example to complete a project or keep business records.

Depending on where you live and applicable law, including Texas law, you may have additional rights regarding your personal information, such as the right to obtain a copy of it or to appeal a decision we make about your request. To make any privacy request, contact us at the contact details on our Contact page. We will not discriminate against you for exercising your rights.

You can also manage optional cookies at any time through the 'Cookie settings' link in the footer.

We use reasonable administrative, technical, and organizational measures to protect your information, and we rely on established service providers to store and transmit it. However, no website, email, or storage system is completely secure, and we can't guarantee the security of information you send to us.

The Site is intended for adults planning home improvement projects. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has sent us information, please contact us and we will delete it.

We are a US business serving homeowners in Texas. Information you submit is processed in the United States.

We may update this Privacy Policy from time to time, for example if we change how the Site works or which service providers we use. When we do, we'll post the updated version on this page and change the 'Last updated' date above. If a change is significant, we'll take reasonable steps to let you know.

If you have questions about this Privacy Policy or how we handle your information, email us at the contact details on our Contact page.